By making a booking, the client agrees to the below terms and conditions.
Consultations with more than 24 hours’ notice can be rescheduled or cancelled without any payment. This must be done either by replying to the confirmation email or SMS stating that you cannot make it or by contacting the practitioner directly via phone or email at firstname.lastname@example.org.
Cancelled prepaid consultations with more than 24 hours’ notice can also be refunded by emailing email@example.com and requesting it. Your refund will be processed within 1-3 business days, minus a 10% admin fee to cover the costs of using the booking service. See the ‘Client Agreement’ section for forfeiture of payment for late cancellations, reschedules or missed appointments.
Consultations with less than 24 hours notice require a forfeit of 50% of the consultation fee.
Confidentiality and Privacy
All information provided by the client to the practitioner – whether it be online or in-person, verbally or written, is completely confidential. The practitioner will not disclose any shared information to a third party unless the client gives consent or the practitioner is legally obliged to, such as if the client has disclosed a desire to cause harm to themselves or to others. E.J Nutrition and Wellness guarantees that any shared information will not be disclosed, sold or traded to third parties.
By booking in for a nutrition consultation with E.J Nutrition and Wellness, you understand that cancelling or rescheduling should only be done due to unavoidable circumstances.
All consultations are paid in full at the time of booking. You agree that 50% of the consultation fee is forfeit if you fail to provide 24 hours’ notice of cancellation/rescheduling, and 100% is forfeit if you fail to provide any notice and miss the consultation entirely. If you are late for the consultation, the practitioner reserves the right to cut the consultation time short and charge the price of a full consultation.
Nature of Relationship:
The client-practitioner relationship will be professional with both parties being respected. The client agrees to provide the practitioner with any necessary or relevant information, including but not limited to: a full physical and mental health history, medical prescriptions, other prescriptions from unregistered practitioners, any ongoing treatments, over-the-counter or self-prescribed supplements they are currently taking, and the contact information of GP’s and other primary healthcare practitioners.
Additionally, if the consultation takes place online such as on Skype or Zoom, the client agrees and understands that the nutritionist is not the client’s primary healthcare practitioner.